Terms and conditions for PetiteKnit

PetiteKnit
Børglumvej 13, 1.
8240 Risskov
Email: support@petiteknit.com
CVR: 36335955

Address and mail

Always take care to ensure that you give the correct postal address and email address in your order. If the email address you provide is incorrect, you will not receive an order confirmation, a download link or a tracking number.

Order confirmation

Upon order completion you will receive an order confirmation to the email address you have given.
If you do not receive this order confirmation, please contact us at support@petiteknit.com.

Payment

PetiteKnit accepts payment with Visa, Maestro, MasterCard, MobilePay and PayPal. The payment options may vary depending on billing country.

All given prices on the website are incl. VAT.
Prices on the website are shown in:
Denmark - Kroner (DKK)

Payments to PetiteKnit are processed through a secure payment server that encrypts all information using an SSL protocol, which means that your data is safe and secure and cannot be read or accessed by third parties.

Delivery

All knitting patterns are digital and can be downloaded immediately after the purchase. They will also be sent as link to download as PDF-files to your mail. Always take care to ensure that you give the correct email address in your order.

If you do not receive the download email, please check the spam filter before contacting us at support@petiteknit.com

Delivery times are 1-2 days within Denmark and 5-15 days with Europe. Longer delivery times may occur for order to countries outside of Europe.

We ship orders Monday-Thursday, not including bank holidays/closed days.
Orders which are received during the weekend or on a bank holiday are shipped on the first coming workday (Monday-Thursday).
Holidays and bank holidays may cause longer delivery times.

Shipping is calculated according to weight and the final shipping rate can be seen at checkout.

Unless otherwise stated, the customer is responsible for any and all additional charges at delivery, such as local tax and customs clearance.

All orders shipped are given a tracking number.

Undelivered parcels

Please take care to note your deadline for claiming your parcel, if you have chosen to have your order shipped to a pick-up point. If your parcel is not picked up within the given time limit, it is returned to us for a fee. See section on unclaimed parcels.

Please contact us at lager@petiteknit.com regarding undelivered orders.

Damaged orders

If your order is damaged upon delivery, please contact us at lager@petiteknit.com.
Please send photos documenting the damage when contacting us.

Right of withdrawal for digital products

When purchasing digital products/patterns, you agree upon checkout that the 14-day right of withdrawal period for the digital product is null and void as soon as the file has been downloaded.

Right of withdrawal for physical goods

When purchasing physical products, the right of withdrawal period is 14 days unless other arrangements have been made or are stated on your order confirmation. The 14 days right of withdrawal period begins the day an order is delivered.

Notification of return must be given no more than 14 days after delivery and the return parcel must arrive no more than 14 days after the notice of return has been given.

Please contact us via this online form or at support@petiteknit.com regarding withdrawals. If you use the online form, we will send you a receipt confirmation by email without undue delay.

Please note that the customer is responsible for any and all costs associated with the return including custom clearance if the package is sent from a country outside the EU. Returns from outside the EU should be marked clearly as "Goods returned".

Returned products must be unused and in the original, unbroken packaging.

Returns that are sent to a pick-up point will not be collected and will not be considered a valid use of the right of withdrawal.

The customer bears the responsibility for the returned products until PetiteKnit sends confirmation that the parcel has been received. Returned products must be sent appropriately wrapped and sent with trackable shipping if you want confirmation of delivery. Your shipping receipt is your documentation that the return parcel has been shipped and given into the care of the shipping company.

If returning the entire order, a full refund is given for both the physical products and the cost of shipping. If a shipping option other than the cheapest standard shipping was selected, only the cost of the cheapest standard shipping option will be refunded.

Returns are refunded to the same payment method that was used when placing the order.

Condition of returned products

The customer bears the responsibility for any reduction in value of returned products, caused by any handling beyond what is necessary to determine the type, use and function of the product. This means that you may only test the product in the same way you would if shopping in a brick-and-mortar store.

If the product has been handled beyond what is described above, it will be considered used and thus of reduced value. This means that only a small percentage or none of the purchase price will be refunded. PetiteKnit alone evaluates the condition of returned items.

Unclaimed parcels

Unclaimed parcels and parcels where receipt has been denied, are not considered a valid use of the right of cancellation. For unclaimed parcels and parcels where receipt has been denied, the cost of return is deducted from the amount refunded.

A refund will be issues at the time of the return.

If the return was a mistake, please contact support@petiteknit.com

Right of complaint

According to Danish law there is a 2 year right of complaint period. The right of complaint applies specifically to defects in materials and manufacture of a product.

PetiteKnit must be informed of complaints regarding materials and manufacture within a reasonable time after receiving the product. Here a maximum of 2 months is considered reasonable time unless another arrangement has been made.

If the complaint is legitimate PetiteKnit will cover the cost of return within reason.

We reserve the right to remedy the defect or replace the defect product, rather than giving a refund. This means that the product will be repaired, or a new will be sent to replace the defect product, if the complaint is legitimate.

The right of complaint does not cover defects or damages caused by incorrect handling, incorrect wash or care, lack of maintenance or normal wear and tear.

Regarding complaints, defects and damages contact us at:

PetiteKnit
Børglumvej 13, 1.
8240 Risskov
DENMARK
Mail: support@petiteknit.com
Phone: +45 42707217

Right of complaint returns will not be accepted if they are sent cash on delivery or to a parcel shop or pick-up point.

Returning goods without prior contact are not considered valid use of the right of complaint.

Consumer protection

Read more about how you are protected as a consumer when using PensoPay as your payment method: https://pensopay.com/mere/forbrugerbeskyttelse/

Reservations

We make reservations for any errors in pricing, printing, typing, for out-of-stock items and for any changes in VAT and tax rules. All special sale offers are only valid while stock lasts.